I have absolutely had it with Graphic Chemical. I don’t even know if they are in business anymore. I had exactly the same experience a few years ago – they would not return my calls or emails – and I kicked into high gear, calling them twice a day at the two numbers I had for them, it was absurd. I ended up contacting my credit card company and disputing the charge. I’ll never work with them again, which is too bad because I like most of their products and have had a hard time finding substitutes.

 

Sarah Smelser she/her

Professor of Art, Printmaking

Wonsook Kim School of Art

Illinois State University

IG: @sarahsmelsermakesart

https://www.sarahsmelser.com/

 

#blacklivesmatter

#transrightsarehumanrights

 

From: xxxxxx@caprintmakers.simplelists.com <xxxxxx@caprintmakers.simplelists.com> on behalf of Geneviève L'Heureux <xxxxxx@gmail.com>
Date: Friday, July 18, 2025 at 7:21 AM
To: xxxxxx@comcast.net <xxxxxx@comcast.net>
Cc: Michelle Wilson <xxxxxx@michellewilsonprojects.com>, M Wesler <xxxxxx@gmail.com>, CSP <xxxxxx@caprintmakers.simplelists.com>
Subject: Re: [CSP Members] Graphic Chemical and Ink

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I am sorry you went through this.

I also had a bad experience with them a few years ago and never got my money back…

It’s a shame.

 

Geneviève L’Heureux

www.genevievelheureux.com

@genevievelheureuxprintmaking







On Jul 18, 2025, at 00:56, hollydowning at comcast.net (via members list) <xxxxxx@caprintmakers.simplelists.com> wrote:

Yes, a couple of years ago I found them becoming increasingly flakey and unfortunately finally decided I could no longer depend upon them so I now buy elsewhere.  I did persist, however in finally getting what I had ordered.  I wouldn’t give up on your order.

 

Good luck!

Holly

 

 

 

 

 

On Jul 17, 2025, at 9:18 PM, Michelle Wilson <xxxxxx@michellewilsonprojects.com> wrote:

 

Hi Moose,

Graphic Chemical's customer service - and their shipping, have been on a pretty rapid decline for a while, at least in my experience. You're not the first I've heard that's lost money and never heard from them. I'm sorry I'm not any help, except to say this is becoming the norm for them.

Michelle

 

On Thu, Jul 17, 2025 at 4:39 PM M Wesler <xxxxxx@gmail.com> wrote:

Hey folks,

Have any of you had dealings with Graphic Chemical and Ink? They are not responding to my calls and emails about a shipment of silkscreen inks that were never delivered to me. That’s about $125 that I can’t recoup. There’s still time for them to put in a claim with UPS, but I’ve heard nothing from them after requesting that they do so. 

Any help would be appreciated. 

Thanks

Moose

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